When you hire a home remodeling contractor, you are inviting not just that person into your home — you are inviting their network of employees and subcontractors into your home as well. To ensure that you can trust your remodeling contractor with your family, your home, and your fine furnishings, it’s best to inquire about references — former clients who have had similar work performed by the contractor. Go beyond reading web site testimonials and personally call the references with any questions you may have.
We have compiled this list of sample questions to help you understand why it’s important to check references and what types of questions you should ask when hiring a contractor to perform remodeling work on your home.
Use these questions to help you start to think through what other questions or concerns might be important to you when hiring a home remodeling contractor.
Questions to Ask the Contractor’s References
During the project planning phase, was the relationship collaborative and positive, to ensure that your project goals were met?
Did your main point of contact change at all during the process? How many times?
How did you feel about your interactions with the contractor’s other representatives, if different from your initial salesperson?
Was the job site (your home) respected as such and kept as clean and tidy as reasonably possible during the remodel?
Were any subcontractors used to complete all or part of the work?
Would you recommend this contractor to a friend?
Were the project goals met? On time? On budget?
Did you voice any concerns about the work being performed during or after the project? How were those concerns handled?
When you had questions or concerns during the project, did the contractor handle them quickly and effectively?
Was a fair resolution reached?
Do you require a copy of home key & security passcodes? Who will have access to these?
What is the background check or screening process for employees and subcontractors who are allowed to enter my home?
Does your company specialize in any one particular type of remodeling?
How much experience do you have with residential home remodeling?
Since the time your business was established, what percentage of your time has been spent on remodeling projects vs. new construction projects?
What is the project schedule? What is your success rate at completing projects on schedule?
How and when will I be notified if the project begins to lag behind schedule?